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In healthcare, there are always essential trainings and classes being held for employees to complete when learning new procedures or just refreshing their memories with requirements they do on a daily basis. These educational and training programs provide the tools required to move toward service excellence. Energized, committed and educated employees make a positive difference in a patient’s healthcare experience; untrained and undereducated employees lead to potentially unsatisfactory service situations. This is critically important since most malpractice claims and lawsuits are pursued based on patients’ feelings about those potential communication and service lapses. True service excellence, or providing services at the highest level, needs to be embraced by everyone in your organization. This can be accomplished through targeted training and educational programs focusing on improving patient, or â€Å"customer† service. Depending on the level of success you’re seeking to achieve, the level of education may be relative, but the bottom line is, an education of some sort is often paramount to future success. Completing increasingly advanced levels of education shows that you have a drive and commitment to learn and apply information, ideas, theories, and formulas to achieve a variety of tasks and goals. Another primary reason education is important, is that it’s become a basic requirement for so many employers, to even get your foot in the door. Many employers require college level education, even for roles which previously did not require it, such as administrative assistant positions. The fewer years of education you’ve completed, the fewer doors are open to you. It’s that simple. Educational 11requirements are a quick and easy way to narrow down the field of applicants, especially in situations where there are more applicants than jobs. When hiring from a field of candidates, employers prefer those who have completed the higher level of education. In addition to added income, obtaining a college education has many other benefits. The  college experience  allows a person to become more open-minded, more cultured, more rational and more consistent. According to ERIC Digest, a college-educated person is less likely to be authoritarian. A person who is less authoritarian is more likely to advance in the workplace. Additional benefits of a college education, noted by ERIC Digest, are decreased prejudice, enhanced knowledge of world affairs and enhanced social status. Greater workplace productivity and flexibility are also products of higher education. Education is important to everyone, but education is even more important in the healthcare industry. Why? Technology, math and science are key components of many healthcare roles:  Healthcare careers often require knowledge and understanding of the sciences, and technology. These fields are always changing and growing with new developments and discoveries. Therefore it’s imperative to have a basic understanding you can build on with continuing education throughout your career, to keep up with the latest changes and new information. Health professionals have a huge responsibility for the health, well-being, and survival of others. Therefore, health professionals must be particularly adept and relating to other people, learning and gathering information about a patient, and applying it to the treatment and care of that patient based on medical knowledge. For many healthcare roles, degrees and certifications are required for licensure to practice in a certain capacity. Many allied healthcare jobs require at least an associate’s degree, most nurses need bachelor’s degrees, and physicians and advanced practice nurses must have many years of post-graduate training to include master’s and doctorate degrees. Many way wonder why there is a need for additional training after all the time they spent learning at school. In any job, there are always specific skills that make the job operate smoother. Learning how to perform in an veryday situation takes a little training, which cannot be learned in the classroom. According to Element K, training keeps staff members motivated and up to date with ever-changing industry trends. Continual training also allows exposure to new technologies, which is essential to achieving goals. Training on the job not only benefits the employee, but also the employer. Although there is a cost as sociated with training employees regularly, Element K says, Training brings direct benefits to businesses and can be calculated as a return on investment. Other benefits that a business can expect from training are less turnover, happier employees, less need for supervision and more productive employees. Thinking about all the education and training can be overwhelming and may lead a person to ask, Is all the time spent getting an education and additional training worth it? The answer is yes. Job training will challenge employees to learn more and therefore get more involved in their jobs, which in turn leads to higher job satisfaction. It appears the benefits for an individual to invest in themselves by getting an education and training far outweigh the daunting task set before them. References (n. d. ). Retrieved from http://www. ahcancal. org/facility_operations/ComplianceProgram/Pages/TrainingEducation. aspx Saxton, J. (n. d. ). Retrieved from http://www. stevenslee. com/practice/hcrm/education. html Santiago, A. (n. d. ). Retrieved from http://healthcareers. about. com/od/educationtraining/f/WhyEducation. htm